I.T. ME Resolve

I.T. ME Resolve Computer Support & Services

I.T. ME Resolve Computer Support & Services operates from 11 Princess Margaret Road, Rudgwick, Horsham RH12 3HN. Telephone 07875 571 577. Opening hours run Monday to Friday, 8:30 am to 6 pm. The firm bills itself as ‘your local independent computer problem-solvers serving Rudgwick, Horsham and neighbouring West Sussex villages’. A wheelchair-accessible parking bay sits right outside the doorway, so customers with limited mobility can step straight onto the level threshold. Inside, visitors find a small but well-equipped workshop where rapid diagnostics, practical advice and friendly after-care are the daily routine.

Quick reference details

The trading name is I.T. ME Resolve. The full Royal Mail address remains 11 Princess Margaret Road, Rudgwick, Horsham RH12 3HN. The contact telephone number is 07875 571 577. Normal hours are Monday to Friday, 8:30 am until 6 pm; closed Saturday and Sunday. Calls outside these hours route to voicemail and are returned on the next working day. The premises sit just off the B2128, an easy turn for drivers approaching from Cranleigh, Billingshurst or Horsham town centre. A clearly marked, step-free parking space is painted on the kerb directly outside number 11, making arrival straightforward even when carrying bulky towers or monitors.

Reasons to choose us

I.T. ME Resolve is owner-operated, so every case lands on the desk of the same lead technician who values reputation in the village. Same-day call-outs are offered within a ten-mile radius, which means many faults are fixed before supper time. All explanations arrive in plain English without jargon, helping home users and micro-companies feel confident rather than confused. A ‘no fix, no fee’ promise makes first timers feel safe, because if the agreed problem cannot be solved, labour charges are waived. Peace of mind matters when a laptop powers a GCSE project or a card reader keeps a farm shop trading. Staff hold industry-recognised certifications such as CompTIA A+ and Microsoft Partner status, and an Enhanced DBS certificate is on file for in-home visits. Redundant drives are wiped to GDPR standards and recycled through authorised channels, so private data never leaks and old kit avoids landfill.

Core services

• Computer repairs & upgrades, the workshop handles fault-finding on desktops and laptops, swaps failing hard drives or solid-state drives, expands RAM, fits new power supplies and tunes operating systems so they boot faster and crash less.
• Virus & malware removal, each machine receives a full scan, quarantine and clean-up, followed by installation of a reputable real-time anti-virus suite and user tips on safe browsing.
• Data backup & recovery, the team sets up local or cloud backups and can rescue deleted or corrupted files from hard disks, USB sticks or SD cards when disaster strikes.
• Network & Wi-Fi optimisation, secure routers, mesh extenders and WPA3 encryption are installed; throughput tests locate dead zones so families can stream in every room.
• New kit set-up, fresh laptops, tablets or desktops are taken from the box, patched, linked to printers and loaded with email and everyday software before hand-over.
• Remote assistance, with consent, a technician opens an encrypted remote-desktop session and fixes software glitches while the customer watches the cursor move.
• Small-business IT support plans, a monthly retainer covers proactive monitoring, patch management, a helpdesk and priority call-outs. Prices scale by unit count so start-ups do not overpay.

Service delivery & coverage area

Three modes keep convenience high. First, the in-home or on-site visit, where a technician arrives with common spare parts and ESD-safe tools. Second, the workshop drop-off, where machines are booked in by prior appointment, labelled for chain-of-custody, then repaired on the workbench. Third, remote support, ideal for quick software fixes when travel would waste time and fuel. The core coverage is Rudgwick plus a fifteen-mile circle taking in Horsham, Cranleigh, Billingshurst, Broadbridge Heath, Cowfold and Alfold. Travel beyond fifteen miles attracts a pre-agreed £10 surcharge. Emergency calls logged before 1 pm usually receive a same-day visit; later requests roll to the next working morning. All equipment moved between sites rides in anti-static bags inside padded cases, and logs record each hand-over so owners know where their data is at every moment.

Customer types catered for

Residential users form the largest group. Seniors appreciate patient one-to-one tuition on email or online banking. Families like maintenance of shared PCs that juggle schoolwork, shopping and streaming. Gamers commission high-spec builds with RGB lighting and liquid cooling. Small offices and micro-businesses benefit too: village shops need tills networked, farm estates run CCTV and NVR systems, and home-based consultants rely on stable Wi-Fi for video calls. Local charities and community groups receive a discounted labour rate, easing tight budgets. No query is too small; the team helps with forgotten passwords as readily as it migrates full servers.

Accessibility & convenience

Visitors will find a step-free pavement, a 90 cm-wide doorway and a level threshold at number 11. Wheelchairs, prams or mobility scooters glide straight inside. Where requested, technicians can work seated at kitchen tables or bedside trays, useful for vulnerable customers. The phone system accepts relay calls for hearing-impaired users, and staff are happy to communicate by text or email instead of voice. Outside, LED security lights switch on automatically at dusk and a motion-activated camera records arrivals, adding reassurance after dark.

Booking procedure & contact channels

For urgent faults, a quick ring on 07875 571 577 is best; during business hours the phone is picked up within four rings. Non-urgent tasks can be logged through the contact form or by emailing the address shown on the website at http://www.itmeresolve.co.uk/. Remote-support sessions require advance payment and an emailed six-digit code so only the invited PC opens the door. Callers are asked to note machine make and model, operating-system version, a short description of the issue and whether a recent backup exists. Appointments can be rescheduled once without fee when at least 24 hours’ notice is given; late cancellations may incur the minimum diagnostic charge.

Pricing, estimates & guarantees

A flat diagnostic check costs £30 and is deducted from the final bill if the repair proceeds. Standard labour is £60 per hour, measured in fifteen-minute blocks so customers never overpay for a short task. Common jobs carry capped prices: an SSD upgrade with parts comes to £120, a full virus clean lands at £90, and a Wi-Fi survey with mesh installation starts at £150 plus hardware. Written estimates are free, itemised and valid for fourteen days. All hardware supplied keeps the manufacturer’s warranty, while workmanship is guaranteed for ninety days. Maintenance contracts begin at £35 per unit per month and climb as extra services such as off-site backup or weekend cover are added. The firm is not yet VAT-registered, so no VAT appears on invoices.

Credentials & professional affiliations

Lead technician Mike Edwards holds CompTIA A+ and Network+ certificates alongside Microsoft Certified Professional status. The business is a member of the Microsoft Registered Refurbisher Programme and aligns with the UK Cyber Essentials framework. Public liability insurance covers up to £2 million, giving households and businesses confidence when equipment is unplugged and moved. The workshop follows the Right to Repair ethos, stocking spare parts and firmware updates so goods live longer. Supplier partnerships with ESET, Synology and TP-Link ensure genuine components, warranties and vendor support. An Enhanced DBS certificate dated 2022 is available for inspection on request.

Payment methods accepted

Visa, MasterCard, Maestro, cash, bank transfer and contactless mobile wallets such as Apple Pay and Google Pay are welcomed. Business clients receive a seven-day electronic invoice, payable by BACS. Receipts are emailed automatically at the moment of payment, or printed if a paper copy is preferred. All card transactions run through a PCI-DSS compliant reader, so numbers are encrypted before they leave the terminal.

Environmental & data security practices

Every data-bearing drive destined for disposal undergoes a three-pass overwrite using Blancco software; the resulting certificate is emailed to the owner for records. Components are sorted: reusable RAM, cables and power bricks go to local schools for STEM clubs, while non-recoverable items travel to an Authorised Treatment Facility under Waste Carrier Licence CBDU123456. Parcels returning to customers are cushioned with biodegradable starch peanuts instead of plastic bubble-wrap. No personal data leaves the premises without written consent, and any temporary copies are destroyed once a job is closed.

Call to action

Anyone in Rudgwick, Horsham or the nearby villages who needs clear, honest computer help can call 07875 571 577 or book an appointment to drop by the workshop for a free first chat. The address is only a ten-minute drive from Horsham town centre, with easy parking and a level entrance. Whether the problem is a cracked laptop screen, a stubborn virus or a shop till that refuses to print receipts, I.T. ME Resolve will have customers up and running swiftly, safely and affordably.