Superdrug Pharmacy Horsham

About Superdrug Pharmacy

Superdrug Pharmacy, a well-established branch of the nationally recognised Superdrug chain, operates as a comprehensive pharmacy in Horsham, West Sussex. This local outlet is known for its wide range of pharmacy services, health products, and beauty offerings, catering to the diverse needs of the Horsham community and surrounding areas.

Location

Situated in the heart of Horsham, Superdrug Pharmacy occupies Units 35-37 within the bustling Swan Walk Shopping Centre. The prime location at Swan Walk Shopping Centre, Horsham RH12 1HQ, United Kingdom, ensures easy accessibility for local residents and visitors alike. The pharmacy’s position within this major retail hub provides customers with the convenience of combining their healthcare needs with other shopping activities.

For those unfamiliar with the area, the pharmacy is easily located within the shopping centre. It is situated on the ground floor, near the main entrance, making it readily visible to shoppers entering the complex. The surrounding area is characterised by a mix of retail outlets, cafes, and services, creating a vibrant atmosphere that complements the pharmacy’s presence.

Getting Here

Visitors have several options to reach Superdrug Pharmacy. For those driving, the Swan Walk Shopping Centre offers ample parking facilities. The main car park is located adjacent to the shopping centre, with clear signage directing drivers to available spaces. Parking fees apply, with rates varying depending on the duration of stay. It’s advisable to check current parking rates upon arrival.

Public transport users will find the location equally convenient. Several local bus routes serve the town centre, with stops located within a short walking distance of Swan Walk Shopping Centre. The Horsham bus station is situated nearby, offering connections to various parts of the town and neighbouring areas. Visitors are encouraged to check the local bus timetables for the most up-to-date information on routes and frequencies.

For pedestrians, the shopping centre is easily accessible from the main high street. Clear signage within the centre guides visitors to Superdrug Pharmacy, ensuring a straightforward journey from any entrance point. The pharmacy’s storefront is distinctive, featuring the recognisable Superdrug branding, making it easy to spot once inside the shopping centre.

Contact Information

Contacting Superdrug Pharmacy is straightforward, with multiple options available to suit customer preferences. The primary contact number for the pharmacy is 01403 253567. This line is typically used for general inquiries, prescription-related questions, and service bookings. For those who prefer alternative contact methods, the pharmacy can also be reached at 01403 251491.

Customers can access a wealth of information and services through the official Superdrug website. The online store locator, available at https://onlinepharmacy.superdrug.com/store-locator, provides detailed information about this specific branch, including services offered and up-to-date contact details. The website also offers options for online prescription management and the ability to browse and purchase products for collection or delivery.

Operating Hours

Superdrug Pharmacy in Horsham maintains consistent operating hours to serve the local community effectively. The pharmacy is open from Monday to Friday, operating between 08:30 and 17:30. This early opening time allows customers to access pharmacy services before their workday begins. On Saturdays, the pharmacy adjusts its hours slightly, opening at 09:00 and closing at 17:30. It’s important to note that the pharmacy is closed on Sundays. These hours ensure that customers have ample opportunity to access pharmacy services and products throughout the week.

Services Offered

The range of services offered by Superdrug Pharmacy is comprehensive, catering to various health and wellness needs. At the core of its operations is the prescription dispensing service. Qualified pharmacists are on hand to dispense prescribed medications, offer advice on proper usage, and address any concerns patients may have about their prescriptions. The pharmacy efficiently manages both paper and electronic prescriptions, streamlining the process for regular and one-off medication needs.

Complementing the prescription service is an extensive selection of over-the-counter medicines. These products cater to common ailments such as colds, flu, allergies, and minor aches and pains. The pharmacy staff are trained to provide guidance on selecting appropriate over-the-counter remedies, ensuring customers make informed choices about their health.

Health and beauty products form a significant part of Superdrug Pharmacy’s offerings. The store stocks a wide range of skincare, haircare, and cosmetic products from popular brands, as well as Superdrug’s own label items. This diverse selection allows customers to address both their health and beauty needs in one convenient location.

Superdrug Pharmacy offers robust online pharmacy services. Customers can manage their prescriptions, order repeat medications, and access health advice through the Superdrug website. The integration with platforms like Healthera further enhances the digital experience, providing additional convenience for prescription management and health-related queries.

In addition to these core services, Superdrug Pharmacy in Horsham offers several in-store specialities. The ear piercing service is popular among customers looking for a safe and professional piercing experience. Trained staff perform this service using sterile equipment and provide aftercare advice to ensure proper healing.

The pharmacy features makeup recycling bins, allowing customers to dispose of empty cosmetic containers responsibly, contributing to sustainable beauty practices.

Accessibility

Accessibility is a key focus for Superdrug Pharmacy. The store layout is designed to accommodate customers with mobility challenges, featuring wide aisles and easily navigable spaces. Staff are trained to assist customers with special requirements, ensuring a comfortable shopping experience for all visitors.

The Order & Collect service offers added convenience, allowing customers to place orders online and collect their items from the Horsham branch. This service bridges the gap between online shopping and in-store experiences, catering to customers who prefer to browse online but collect their purchases in person.

Superdrug Pharmacy in Horsham is fully committed to providing accessible services to all customers. The entrance to the pharmacy within Swan Walk Shopping Centre is wheelchair accessible, ensuring easy entry for those with mobility aids. Inside the store, the layout is designed with accessibility in mind, featuring wide aisles that allow comfortable navigation for wheelchair users and those with pushchairs.

The pharmacy’s location within Swan Walk Shopping Centre benefits from the centre’s overall accessibility features. This includes accessible parking spaces in the nearby car park, providing convenient options for customers with disabilities. These spaces are typically located close to the centre’s entrances, minimising the distance to the pharmacy.

Public transport options to reach Superdrug Pharmacy are also designed with accessibility in mind. Many local bus routes serving Horsham town centre are equipped with low-floor access and wheelchair spaces, making travel to the shopping centre and pharmacy more manageable for those with mobility challenges.

For customers with visual impairments, the pharmacy staff are trained to offer additional assistance in locating products and reading labels. Similarly, for those with hearing difficulties, staff are prepared to communicate through written notes if necessary.

Membership and Promotions

As part of the larger Superdrug chain, this Horsham branch benefits from the company’s national reputation for reliable and extensive health and beauty services. This association provides customers with the assurance of consistent quality and access to a wide range of products and services.

Superdrug’s loyalty programme, the Health & Beautycard, is available to customers of the Horsham branch. This programme offers points on purchases, which can be redeemed for discounts on future transactions. Regular promotions and special offers are also a feature of the store, providing additional value to customers. These can include seasonal sales, multi-buy offers, and exclusive discounts on popular product lines.

Community Involvement

The pharmacy actively participates in community health initiatives within Horsham. This involvement may include supporting local health awareness campaigns, participating in community events, or offering in-store health checks and consultations during specific periods.

Superdrug Pharmacy’s commitment to sustainability is evident in its in-store practices. The aforementioned makeup recycling bins are part of a broader effort to reduce waste and promote environmental consciousness among customers. Additionally, the store stocks a range of eco-friendly and sustainably sourced products, catering to environmentally conscious consumers.

Customer Support

Customer support is a priority at Superdrug Pharmacy in Horsham. Telephone support is available during operating hours, allowing customers to inquire about products, check prescription status, or seek advice on health-related matters. The in-store customer service desk is staffed by knowledgeable team members who can assist with a wide range of queries, from product recommendations to prescription issues.

For those preferring digital communication, online support options are readily available through the Superdrug website. This includes a comprehensive FAQ section, online chat support, and the ability to submit inquiries via email or contact forms. The pharmacy encourages customer feedback through various channels, using this input to continually improve its services and customer experience.

Regulatory Compliance

Superdrug Pharmacy operates under strict compliance with UK pharmaceutical regulations and standards. As a registered pharmacy, it adheres to the guidelines set by the General Pharmaceutical Council (GPhC), ensuring the highest standards of professional practice and patient safety.

The pharmacy’s operations are overseen by qualified pharmacists who maintain up-to-date knowledge of pharmaceutical practices and healthcare regulations. This ensures that all dispensing, advice, and health services provided meet the required legal and ethical standards.