Tesco Pharmacy Wickhurst Lane

Tesco Pharmacy Broadbridge Heath

Tesco Pharmacy, situated within the Tesco Extra supermarket on Wickhurst Lane in Broadbridge Heath, Horsham, offers a comprehensive range of pharmaceutical services and healthcare solutions. As part of the trusted Tesco brand, this pharmacy combines the convenience of grocery shopping with professional healthcare services, providing customers with a one-stop solution for their daily needs and health concerns.

The pharmacy’s location at Wickhurst Ln, Broadbridge Heath, Horsham RH12 3YU, United Kingdom, makes it easily accessible for local residents and those in surrounding areas. Customers can reach the pharmacy directly by calling 01403 564 020 for prescription orders, enquiries, or to speak with a healthcare professional. For those preferring digital communication, the pharmacy’s services and additional information can be found on their website at Tesco Pharmacy Website.

Operating Hours

Tesco Pharmacy operates with extended hours to accommodate various schedules and urgent needs. From Monday to Saturday, the pharmacy is open from 8:00 AM to 8:00 PM, offering ample time for customers to access services outside standard working hours. On Sundays, the pharmacy operates from 10:00 AM to 4:00 PM, ensuring weekend coverage for essential health needs. These hours are regularly reviewed and updated to align with community demands and ensure optimal service availability.

Services Offered

The range of services offered at Tesco Pharmacy is extensive, catering to diverse healthcare needs. Prescription dispensing forms a core part of their offerings, with the pharmacy accepting both NHS and private prescriptions. The efficient dispensing process includes options for delivery and in-store pickup, providing flexibility for customers. Over-the-counter medications are readily available, covering a wide spectrum of health concerns from pain relief and allergy management to digestive aids and more.

Health Consultations

Health consultations are a valuable service provided by the pharmacy’s trained professionals. These consultations offer personalised advice on medication management and address general health enquiries, ensuring customers receive expert guidance tailored to their specific needs. The pharmacy also offers vaccination services, including flu vaccines and other immunisations as available, with information provided on eligibility and appointment booking procedures.

Health and Wellness Products

In addition to medications and consultations, Tesco Pharmacy stocks an extensive range of health and wellness products. This includes vitamins, supplements, personal care items, and other wellness products carefully selected to support overall health and well-being. The pharmacy also provides additional services such as battery replacement for medical devices and support for medication reviews and adherence programmes, further enhancing its comprehensive care approach.

Accessibility and Convenience

The pharmacy’s location within the Tesco Extra Supermarket offers significant advantages in terms of accessibility and convenience. Free parking is available on-site, with wheelchair accessible spaces located near the pharmacy entrance. The store itself features wheelchair accessible entrances, wide aisles, and clear signage to assist customers with mobility needs. For those relying on public transport, the pharmacy’s proximity to local bus routes enhances its accessibility. Clear directions are provided both on the website and in-store to assist first-time visitors in easily locating the pharmacy within the larger supermarket complex.

Unique Selling Points

Several unique selling points set Tesco Pharmacy apart from traditional pharmacies. As part of the nationwide Tesco network, it benefits from the reliability and consistent service quality associated with this trusted brand. The extended operating hours, particularly from Monday to Saturday, offer greater convenience compared to many standalone pharmacies. The comprehensive range of services, combined with the convenience of being located within a major supermarket, allows customers to efficiently address both their shopping and healthcare needs in a single visit.

Customer Experience

The customer experience at Tesco Pharmacy is characterised by professional and friendly service from knowledgeable staff dedicated to providing personalised healthcare advice. The pharmacy team is trained to handle a variety of health concerns and medication enquiries, ensuring customers receive expert guidance. Service efficiency is a priority, with quick prescription dispensing aimed at minimising wait times. Options for delivery and in-store pickup cater to different customer preferences, enhancing overall convenience.

Customer Feedback

Customer feedback for the pharmacy has been mixed, highlighting areas for potential improvement, particularly in telephone responsiveness and medication availability. However, positive feedback regarding the helpfulness and friendliness of staff contributes to the pharmacy’s good reputation. The in-store experience is enhanced by a clean and organised layout that facilitates easy navigation and product accessibility. The availability of a wide range of health and wellness products encourages a holistic approach to customer health.

Community Engagement

Tesco Pharmacy demonstrates a commitment to community engagement through participation in local health initiatives and promotions that support community well-being. The pharmacy encourages customer engagement by providing health tips and special offers. There is also a focus on continuous improvement, with services and offerings regularly updated based on customer feedback and emerging healthcare trends.

Accessibility Features

Accessibility is a key feature of Tesco Pharmacy. In addition to the free on-site parking with designated spaces for disabled customers, the pharmacy entrance is fully wheelchair accessible. The in-store layout features wide aisles and clear signage to enhance accessibility within the pharmacy area. Staff are available to assist customers with special needs or mobility challenges, ensuring a welcoming environment for all. Accessible restroom facilities within the store add to the overall convenience for customers.

Additional Services

The pharmacy offers additional services to enhance customer convenience. A home delivery option is available for prescriptions, catering to customers unable to visit in person. The prescription ordering process is straightforward, with options to place orders via phone or in-store. For those preferring to collect their medications, an efficient in-store pickup service is provided, with clear instructions for a seamless collection process.

Promotions and Discounts

Tesco Pharmacy regularly updates its health and wellness product range to meet diverse customer needs and offers ongoing special promotions and discounts on selected health products and services. Seasonal promotions aligned with health awareness campaigns are also featured, providing added value to customers.

Customer Engagement

To maximise engagement, customers are encouraged to utilise the Tesco Pharmacy website for detailed service information, health tips, and special offers. The website provides easy access to online resources and contact forms for efficient communication. Clear directions and an integrated map assist customers in locating the pharmacy, while information on public transport options and parking availability enhances visit planning.

Health Education

Regular updates on health tips, seasonal health advice, and relevant healthcare news are provided to keep customers informed and engaged. The pharmacy also promotes vaccination drives and health awareness events, contributing to community health education. Positive customer reviews and testimonials are highlighted to build trust and credibility, with satisfied customers encouraged to share their experiences through available channels.

Conclusion

Tesco Pharmacy in Horsham offers a comprehensive, accessible, and convenient pharmaceutical service that goes beyond traditional pharmacy offerings. Its integration within the Tesco supermarket, extended operating hours, and wide range of health services and products make it a valuable healthcare resource for the local community. While there are areas for improvement, particularly in communication and stock management, the pharmacy’s commitment to customer service and community health positions it as a significant player in local healthcare provision.